Free discreet delivery, Australia-wide · Use code THEVIBE for 5% off

Shipping & Returns

Shipping Policy

1. Discreet & Secure Delivery

  • All orders are shipped discreetly to protect customer privacy — packaging shows no product images or adult branding.

  • We deliver Australia‑wide (mainland & major cities).

2. Shipping Costs & Free Delivery

  • We offer FREE delivery on all orders (standard shipping), unless otherwise stated.

  • For expedited or premium options (if available), customers will see additional costs at checkout.

3. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • You will receive a confirmation email with tracking details once your order ships.

4. Delivery Timeframes

  • Standard delivery times vary by location (usually 2–7 business days within Australia).

  • Remote or regional addresses may take slightly longer.

5. If You’re Not Home

  • If delivery can’t be completed, the courier/post will leave a card with pickup instructions.

  • Some deliveries may require collection from a local post office depot.

 

Returns & Refunds Policy

Note: Because our products are personal health & hygiene items, your satisfaction is important — but returns are handled carefully to protect all customers.

1. Change of Mind

  • We do not accept returns or offer refunds for change of mind (common in the adult retail industry due to hygiene/safety standards).

  • Please check product details carefully before purchase.

2. Faulty, Damaged, or Incorrect Items

  • If your item arrives faulty, damaged, or materially not as described, you may be eligible for a refund, replacement, or store credit.

  • Contact us within 7 days of receiving your order with:

    • Order number

    • Description of the issue

    • Clear photos (if relevant)

3. Return Approval Required

  • Returns must be approved before sending back.

  • Customers will receive an RMA/returns number & instructions for how to send the item back.

4. Return Shipping

  • Return shipping costs are generally the customer’s responsibility, unless otherwise agreed (e.g., item was damaged in transit).

  • We recommend using a courier with tracking/insurance.

5. Condition for Return

  • Products must be returned in original condition, unopened, and with any seals/labels intact (where hygiene allows).

  • Used, opened, or visibly worn products will not be accepted unless faulty.

6. Refund Processing

  • Once received and inspected, approved refunds or credits will be issued within 14 business days.

  • Refunds will be returned via the original payment method where possible.

 

Contact Us

 

If you have any questions about shipping or returns, please reach out — we’re always happy to help:

📧 Email: enquiries@thevibeadultshop.com.au
📞 Phone: 08 8271 1961
📍 Address: 126 Unley Road, Unley SA 5061, Australia 🇦🇺