Frequently Asked Questions

Yes — completely. Every order ships in plain, unmarked packaging with nothing on the outside to hint at what's inside or where it's from. Your privacy is protected from click to doorstep.

Standard delivery within Australia is a flat $15, and delivery is free on orders over $100. You can also collect from our Unley store at no cost. International delivery is $25. Whichever you choose, your parcel arrives in the same plain, unmarked packaging described above.

We accept Visa, Mastercard, PayPal, Afterpay and Klarna. Afterpay and Klarna let you split your order into 4 interest-free payments (= pay a quarter now, the rest over the following weeks) if you'd prefer to spread the cost.

First time ordering? Use code THEVIBE for 5% off your order at checkout.

Yes. Checkout is secure and your details are kept private — your information is never sold or shared, and we keep our communication with you as discreet as our packaging. You can shop in confidence, the same way you would at a trusted boutique.

For health and hygiene reasons, intimate products can't be returned once opened. If something arrives faulty or isn't what you ordered, get in touch and we'll make it right — your consumer guarantees under Australian Consumer Law always apply. If you're ever unsure before buying, our team is happy to help you choose.

We stock genuine products from trusted brands, and many are made from body-safe materials such as medical-grade silicone (= non-porous and easy to clean, so it doesn't trap bacteria). Each product page tells you what it's made of and how to care for it, in plain English. Pairing a toy with a water-based lubricant is also a gentle, body-friendly choice — see our lube guide for help choosing.

Absolutely. We're a real boutique at 126 Unley Road, Unley SA 5061, open 7 days, 10am–midnight. Come in to browse, ask our friendly team for shame-free advice, or call us on 08 8271 1961. See Visit Us for directions and details.

There's no wrong place to start — pleasure is self-care, and everyone begins somewhere. Look for beginner-friendly, body-safe options, keep things simple, and pair your toy with a good water-based lubricant for comfort. Our lube guide is a gentle, plain-English starting point, and you can always browse by who it's for: for women, for men or for couples. Prefer to ask a person? Our Unley team is here to help, judgment-free.